Faq
Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired items, choose your size/color, and proceed to checkout. You'll receive an order confirmation via email once your payment is processed.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure transactions.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. After this period, please contact our customer service team immediately as we process orders quickly.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (2-3 business days), and next-day delivery (where available). Shipping costs vary by destination and delivery speed.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days). Please note that customs duties may apply in some countries.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Return shipping is at the customer's expense unless the item is defective.
How do I exchange an item?
Please initiate a return for the original item and place a new order for the desired size/color. We currently don't offer direct exchanges to ensure you receive your preferred item quickly.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. For office wear and formal wear, we recommend checking your measurements against our charts as sizing may vary by collection.
Are your party wear items suitable for special occasions?
Absolutely! Our party wear collection is designed specifically for special events, with attention to detail, premium fabrics, and fashionable cuts suitable for various occasions.
Account & Security
How do I reset my password?
Click "Forgot Password" on the login page and enter your registered email address. You'll receive instructions to create a new password.
Is my payment information secure?
Yes, we use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.